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When you're on a roof or under a sink, nobody is answering the phone. We build AI receptionists for Dallas businesses that answer the call, ask the right questions, book the job and get anything urgent to a person right away.
The problem
Callers rarely leave voicemail. They go back to Google and call the next Dallas company. In North Texas the pressure is seasonal: summers bring AC calls in waves, spring storms bring roof calls in bursts, and a hard freeze can bring burst-pipe calls overnight. You can't staff the phones for the peak all year.
An AI receptionist picks up, says it's an automated assistant, finds out what's wrong, checks the address against your service area, offers real open times and books the visit. Emergencies you've defined go to a person immediately, with the details attached.
What's included
Picks up during busy hours, after hours and when your team is on a job, so callers reach someone instead of voicemail.
Asks what's wrong, the address and how urgent it is, and sorts emergencies from routine estimates using rules you set.
Service area, hours, financing, warranty and what you do or don't work on, using only answers you have approved.
Offers real open slots from your scheduling software, books the visit and sends the confirmation.
Gas smells, flooding, an upset customer or anything outside the rules goes straight to your on-call person by call or text.
A text or email after each call with who called, what they need and what was booked, so nothing depends on your memory.
Our process
We review your call recordings, website forms and common questions, plus your service area, pricing rules and escalation contacts.
We write the receptionist's instructions from your approved answers and connect it to your calendar, CRM and phone or text system.
Your team runs real scenarios against it, including after-hours emergencies, upset callers and out-of-area requests, before any customer calls.
We review conversations each week at first and adjust answers and routing. Nothing goes live until you approve it.
Who it's for
Dallas calls
A Dallas receptionist has to know the difference between a customer in Uptown or Lake Highlands you serve and one in a suburb you don't. We load your service area, your neighborhoods and suburbs, and your rules for what to do with the rest, so callers are booked, routed or politely told you can't help.
This page covers phone answering. For website and text chat, see our AI chatbots page. For the full picture of AI agents that combine calls, chat and follow-up, see our AI agents page.
FAQ
It's software that answers your phone, talks with the caller in natural language, finds out what they need, books appointments or takes messages and sends urgent calls to a person. It follows rules you set and only answers from information you approve.
Yes. Our receptionists say they're an automated assistant and offer to connect a person whenever the caller asks. Being upfront builds trust, and in many situations it is also what the rules require.
You decide what counts as an emergency, such as a gas smell, active flooding, no heat in a freeze or a sparking panel. When the receptionist hears one, it gives the basic safety guidance you've approved and immediately calls or texts your on-call person with the details.
Usually. We connect to common field-service, calendar and CRM tools through their official integrations or APIs. If a tool can't be connected, the receptionist can still capture the lead and send it to your team by text and email.
The price depends on your call volume, the systems it connects to and how much it handles. We scope it after discovery and give you a written quote. Our pricing page explains what we quote and when.
No. It takes the repetitive calls off your team so they can handle the conversations that need judgment. Most owners use it to grow without adding headcount at the same pace, not to cut the people who know their customers.
Voicemail waits for you to call back, and a traditional answering service typically takes a message. An AI receptionist can ask qualifying questions, check your service area, book a real appointment and escalate emergencies in the moment. Read more about the numbers in our article on what missed calls cost contractors.
Tebeau Group, LLC has worked with 1,250+ clients. Call (469) 564-0663 or request a free audit, and we'll review how quickly your business answers calls, forms and chats today and where a receptionist would book more jobs.
Tebeau Group, LLC, 825 Watters Creek Blvd, Bldg M, Suite 250, Allen, TX 75013. Serving Dallas and the surrounding DFW suburbs.
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