Defense Commissary Agency (DeCA)
Digital Loyalty Registration

We delivered the Digital Loyalty Registration Capability (DLRC) for DeCA's Reward Card Program, so patrons can join and use the program without a physical card.

GovernmentDepartment of DefenseLoyalty Registration

US Air Force Document AI

George W. Bush Presidential Library

Jobs-to-be-Done

"When a patron wants to join the Reward Card Program, let them register digitally and use it at the point of sale without a physical card."

This is the core job Defense Commissary Agency (DeCA) Digital Loyalty Registration hired Tebeau Group to get done — the real outcome they needed, not just the deliverable they asked for.

Integrations
Mobile App
Hosting & Support

Government · Program Design

Design screens from the DeCA loyalty program

Solution designs from the program: how patrons, store systems and program staff connect through one loyalty platform.

These are design screens and solution diagrams from the program, not screenshots of the live DeCA system. Names and figures in them are sample placeholders.

Solution design: loyalty across devices
Solution design: platform integrations
Design screen: program reporting dashboard

The Objective

Digital Loyalty Registration for the Reward Card Program

The Defense Commissary Agency (Department of Defense) set out to modernize its Reward Card Program so patrons can join and use it without a physical card, including through the CLICK2GO White Label App barcode, to increase participation. Tebeau Group delivered the Digital Loyalty Registration Capability (DLRC): a simplified digital registration integrated with DeCA's Enterprise Business Solution (EBS) Emerald software, Fastlane SelfServ and the CLICK2GO / Freshop platform, working with NCR Voyix APIs. Each registration creates a unique 10-digit ID. Scope includes support, maintenance and administration.

Our Methodology

BMAD Framework
Applied to This Project

Every Tebeau Group engagement runs through BMAD — our proprietary Breakthrough Methodology of Agile AI-Assisted Development. Here's how we applied it to Defense Commissary Agency (DeCA) Digital Loyalty Registration.

01 — Diagnose

Root Diagnosis

No scope, no architecture, no code until the actual problem is written down. Agents accelerate the research; the diagnosis is a human decision.

02 — Specify

Executable Specification

The diagnosis becomes a spec precise enough for an agent to build against — explicit interfaces, constraints, and a definition of done that can be verified rather than eyeballed.

03 — Architect

Architecture Before Agents

System boundaries, data flow, and contracts are designed up front. Agentic development multiplies whatever structure it's given, so the structure comes first — sound architecture is what makes the speed safe.

04 — Orchestrate

Agentic Delivery, Human Gates

AI agents implement in small agile increments against the architecture, each one tested and reviewed by a human before it lands. Continuous verification, not a big-bang launch.

What We Built

Scope of Work

Comprehensive solutions delivered across strategy, design, development, and marketing.

Cardless Registration and Point of Sale

Patrons can present a scannable barcode in the eCommerce smartphone app, or an existing 10-digit alternate ID, at the point of sale. A loyalty ID is assigned automatically at registration, and reward card IDs are converted to UPC-A barcode format. A 10-digit alternate ID is mandatory for existing DLRC support, and patrons can opt in or out of email marketing during registration.

RegistrationBarcodePoint of Sale

Platform Integrations

Integration with NCR Voyix APIs, DeCA's Enterprise Business Solution (EBS) Emerald software, Fastlane SelfServ and the CLICK2GO / Freshop platform. Patrons can update their alternate IDs through CLICK2GO / Freshop.

NCR VoyixEBS EmeraldCLICK2GO / Freshop

Milestones and Sustainment

Milestone management from kickoff through progressive deployment across test environments, with weekly sustainment reports. Scope includes support, maintenance and administration.

MilestonesSustainmentSupport

How We Got There